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Maine aapke points ko update karke Zipgro Shipping Policy ko naya draft bana diya hai.

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🚚 Zipgro Shipping Policy

1. Delivery Areas

Zipgro abhi selected areas mein fast delivery provide karta hai, including [insert serviceable cities or zones like Delhi NCR, Mumbai, etc.]. Hum apni service range ko regularly expand kar rahe hain.

2. Delivery Time

⚡ Express Delivery: Orders ko 15–20 minutes ke andar deliver kiya jata hai (serviceable pin codes mein).
Delivery timing weather, traffic, aur order volume par depend kar sakti hai.

3. Shipping Charges

• Free Delivery: Orders above ₹199

• Below ₹199: Nominal delivery charge of ₹20

4. Delivery Partners

Hum trusted local delivery agents aur in-house riders ke through fast & safe deliveries ensure karte hain.

5. Order Tracking

Order dispatch hone ke baad aapko SMS/Email/WhatsApp par confirmation aur tracking link milega.

6. Delivery Attempts

Agar aap delivery ke waqt available nahi hote:

• Rider ek second attempt karega.

• Agar phir bhi delivery fail hoti hai, order cancel ho sakta hai aur cancellation charges lag sakte hain.

7. Packaging

Saare products ko hygienic aur tamper-proof packaging mein pack kiya jata hai, taaki freshness aur safety bani rahe.

8. Damaged or Missing Items

Agar koi item missing ya damaged ho:

• Aap 24 hours ke andar hume contact karein apne order ID aur images ke sath (agar ho).

• Hum refund ya replacement issue karenge as per return policy.

9. Delivery Delays

Delivery delay ho sakti hai in wajah se:

• Natural calamities

• High festive order volume

• Local restrictions (curfews, lockdowns, etc.)

Aise cases mein hum aapko notify karenge aur aapki patience ki value karte hain.

10. Contact Us

📧 support@zipgro.in
📞 +91-9082748409(Mon–Sat, 10 AM – 7 PM)