Privacy policy

🔒 ZipGro Privacy Policy

Last Updated: August 28, 2025

ZipGro Online Grocery Store operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a seamless and curated shopping experience (the “Services”).

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

By using or accessing our Services, you agree that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal Information” means any information that identifies, relates to, or can reasonably be linked with you. It does not include data that is de-identified or anonymized.

We may collect the following categories of personal information (depending on your interaction with our Services):

  • Contact Information: Name, billing address, shipping address, phone number, email address.

  • Financial Information: Payment details, financial account numbers, transaction details, payment confirmations.

  • Account Information: Username, password, preferences, and settings.

  • Transaction Information: Items viewed, carted, purchased, returned, exchanged, or cancelled.

  • Communication Data: Information shared when you contact us (e.g., customer support).

  • Device Information: IP address, browser type, operating system, and network connection details.

  • Usage Data: How you interact with our website, including navigation patterns and time of visit.

2. Sources of Personal Information

We collect personal information from:

  • Directly from you: When you create an account, place an order, or communicate with us.

  • Automatically: Through cookies, analytics tools, and tracking technologies.

  • Service Providers: For payment processing, shipping, support, or analytics.

  • Partners & Third Parties: Such as advertising networks and affiliates.

3. How We Use Personal Information

We may use your personal information for the following purposes:

  • Providing & Improving Services: Processing orders, shipping, returns, exchanges, account management, and product recommendations.

  • Marketing & Advertising: Sending promotions via email/SMS, or displaying ads (including targeted ads based on your activity).

  • Security & Fraud Prevention: Authenticating users, preventing fraud, and ensuring safe transactions.

  • Customer Support: Responding to queries, complaints, and feedback.

  • Legal Compliance: Meeting regulatory requirements, handling disputes, or responding to authorities.

4. Disclosure of Personal Information

We may share your information under these circumstances:

  • With Service Providers: For payment processing, IT management, shipping, and analytics.

  • With Marketing Partners: To provide personalized promotions and advertising.

  • With Your Consent: If you use integrations like social media logins.

  • Within Our Corporate Group: To improve services.

  • During Business Transactions: Such as mergers or acquisitions.

  • For Legal Obligations: Compliance with subpoenas, investigations, or law enforcement requests.

5. Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect their data. If you believe a child has shared data with us, please contact us for deletion.

6. Data Security & Retention

  • We implement appropriate security measures, but no system is 100% secure.

  • Avoid sending sensitive details (like card numbers) over unsecure channels.

  • Data retention depends on business needs, legal obligations, and account activity.

7. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Right to Access/Know – Request details of data we hold about you.

  • Right to Delete – Ask us to delete your personal data.

  • Right to Correct – Request corrections to inaccurate information.

  • Right to Portability – Request transfer of your data.

  • Right to Opt-Out of Marketing – Unsubscribe from promotional messages.

We may need to verify your identity before fulfilling requests.

8. Complaints

If you have concerns about how we handle your personal data, you may:

  • Contact us directly (details below).

  • Depending on your location, escalate to your local data protection authority.

9. International Data Transfers

Your information may be transferred, stored, and processed outside your country. Where required, we rely on Standard Contractual Clauses or other approved mechanisms to ensure adequate protection.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Post the updated version on our website.

  • Update the “Last Updated” date above.

  • Provide notice where required by law.

11. Contact Us

If you have questions, requests, or complaints about this Privacy Policy, please reach out:

🏢 Trade Name: Zipgro Online Grocery Store
📍 Head Office Address: 304 – M Wing, Adriana, Palava City, Mumbai – 421204, Maharashtra, India
📞 Phone: +91 9082748409
📧 Email: zipgro.online@gmail.com